Your IDEACONCEPT equipment,
in safe hands.
Sentinel is our proactive monitoring service for the audiovisual equipment we installed or rented to you. We detect failures before they show on stage, we alert you, and we step in fast. You sleep soundly, and so does your equipment.
Interactive preview coming soon
Everything you need to sleep soundly.
Sentinel covers the equipment IdeaConcept installed or that you rent from us. Our technicians see the state of your installation in real time, and we step in before it shows on stage.
Real-time monitoring
Continuous supervision of the equipment we installed or rented to you: projectors, displays, consoles, media servers, AV networks. Temperature, status, latency, health, we see it all.
Smart alerts
Text, email, Slack, Teams. Automatic grouping to cut the noise. Escalation if not acknowledged within 15 minutes.
Rapid response
As soon as an alert fires, a ticket is created and dispatched to our nearest technician. You see exactly who is coming, when, and with what context.
SLA reports
Availability, MTTR, MTBF exportable to PDF. Ideal for your quarterly reviews with stakeholders, we hand you the report ready to go.
Multi-site map
If you have several locations equipped by IdeaConcept (head office, branches, conference rooms), you see everything on a map. Filter by location, equipment type, status.
Preventive maintenance
Failures detected ahead of time through trend analysis. Our technicians step in before something breaks, so you avoid bad surprises on the day of your big event.
What we get asked the most.
Let's keep your equipment in shape.
Already an IDEACONCEPT customer? Sentinel is probably already active on your installed equipment. Sign in to see its status. Otherwise, let's talk about it on your next project with us.