07 / SERVICE CENTRE

When equipment goes down,
we get it back up.

Certified workshop for repair, maintenance and refurbishment of pro audiovisual equipment. Original parts, factory-trained technicians, loaner equipment during the repair, we keep your stages running.

portal.ideaconcept.ca
Workshop · real-time RMA tracking
Interactive preview coming soon
5-10 d
Repair time
Average lead time depending on parts availability. 24-48 h for critical emergencies.
100 %
Original parts
No reassembly with dubious compatible parts, OEM only.
3 months
Repair warranty
On the replaced part and the labour. Extension available.
48 h
Initial quote
After the equipment arrives at the workshop or after a remote diagnostic.
Features

Your gear is in good hands.

Technicians who know your equipment down to the component, not just "swap the motherboard and hope for the best".

Factory-trained technicians

Shure, Sennheiser, Yamaha, DiGiCo, Barco, Christie certifications. Direct access to manufacturer technical support.

Loaner equipment

Equivalent equipment on loan for the whole repair. No interruption to your operations.

Real-time tracking

Your RMA status in the portal, photos at every step, a notification at every status change, an online quote to approve.

Post-repair warranty

3-month warranty on parts + labour. If the same problem comes back, we fix it at no charge.

Quote before any work

No repair starts without your approval. Firm, detailed quote, and no diagnostic fee if you approve.

Pickup & delivery

Pickup at your site in Greater Montreal. Return delivery included with the repaired equipment.

Frequently asked questions

What we get asked the most.

Digital audio consoles (Yamaha, DiGiCo, Allen & Heath, Midas), projectors (Barco, Christie, NEC, Panasonic), wireless systems (Shure, Sennheiser), powered speakers, DSP processors, lighting controllers. We do not work on the lamps/LEDs of intelligent stage fixtures (dedicated specialists).

Open an RMA in 2 minutes.

Describe the problem in the portal, we generate an RMA number and arrange the pickup. Free diagnostic if we do the work.

Open an RMA Run a diagnostic