When it's urgent,
we answer.
A technical hotline for your teams in the field. Chat, phone, video call: we diagnose with you, then resolve or escalate. Contractual SLAs, measured response times, a complete knowledge base.
Interactive preview coming soon
Support that knows your environment.
We do not start every conversation from scratch. Your setup, your history, your equipment, everything is in your file. We save time together.
Live chat
From the portal or by text. Human technicians available 24/7 for critical events, 8 a.m. to 8 p.m. on weekdays for everything else.
Phone hotline
A direct line for your company, not a call centre. We know who you are when we pick up.
Automatic escalation
If a ticket is not acknowledged within the SLA, it automatically moves up to level 2, then to the technical director.
Knowledge base
500+ articles on common failures, operating procedures and configuration guides. Smart full-text search.
Video diagnostic calls
For complex failures, we call you on video. Faster than 20 emails back and forth to describe a problem.
SLA reports
A dashboard of your ticket history, response and resolution times, trends, for your quarterly reviews.
What we get asked the most.
Want support that knows you?
Create a ticket, start a conversation or pick up the phone. Every channel leads to the same team, and to your complete file.