IdeaConcept customer portalall our services, one place

All our services,
at your fingertips.

Rentals, permanent integrations, events, shop, training, repair, support, billing: for all your audiovisual projects with IdeaConcept, one 100 % free portal. Track your contracts live, approve in one click, collaborate with our teams, without email chains or follow-up calls.

247
Active companies
99.99 %
Average uptime
< 4 h
Response time
portal.ideaconcept.ca/tableau-de-bord
Dashboard
Hello Marie, here is your overview
12
Active projects
3
Open tickets
99.99 %
30-day uptime
$41,240
Shop revenue
Recent activity4 actions
Sentinel · Incident resolved
cdn-montreal · latency
12 min ago
Shop · 38 new orders
Average cart $111
today
Events · Mock-up v3 to approve
Jazz Festival 2026
2 h ago
Support · Ticket TCK-4821 escalated
Stripe payment
25 min ago
Our services

A tool for every AV need.

Our ten audiovisual services, all available from the same customer portal. They share your data, your team, your history. No need to turn everything on: we activate what you need, when you need it.

The platform

A portal built to save you time.

We built the portal we have long wanted to offer our customers: your whole IdeaConcept file visible at a glance, frictionless collaboration with our teams, zero pointless calls to find out where a project stands.

Your projects across services
Invoices, shop orders, event projects, support tickets, rented or installed equipment: your entire relationship with IdeaConcept in a single interface.
Collaborate with your teams
Invite the colleagues working on the same projects. Granular permissions by AD group, billing/operations/observer roles. Full traceability.
Real time
Instant updates, targeted notifications, live statuses. What you see, our team sees too, no need to call and ask where your project stands.
Hosted in Canada
Infrastructure at OVHcloud Beauharnois. Compliant with Quebec's Law 25 and PIPEDA, sensitive data never leaves Canada. No compromise.
Mobile-first
Approve a quote from your phone, sign a contract on the go, follow an intervention live. Everything works on every screen.
API & integrations
Sync your IdeaConcept invoices with QuickBooks, send our alerts to your Slack/PagerDuty, connect the portal to your internal ERP. Azure AD / Google Workspace SSO.
How it works

Three steps to get started.

01

Sign in

With your email. If you are already an IdeaConcept customer, your file is ready. Otherwise, your workspace is created automatically.

02

Start a project

Request a quote for a rental, an event, an integration, a training. Our team joins you in the portal.

03

Move forward together

One-click approvals, real-time tracking, centralized documents, online billing. We deliver, you steer, that's it.

Frequently asked questions

Everything you want to know.

Nothing. The portal is 100 % free for all IDEACONCEPT customers: every feature, every module, unlimited access. It is our way of simplifying your relationship with us: you pay only for our actual services (rentals, integrations, events, training, repairs, shop). The portal is the tool that makes them easy for you to manage. Only negotiated volume discounts and premium SLA contracts (Sentinel monitoring, priority support) are under a separate contractual agreement.

Let's simplify your AV projects together.

The portal is 100 % free for all our customers. Sign in in 30 seconds, your IdeaConcept file is already there or is created automatically.

Go to the portal